Sometimes I'm reminded of the old beatles song....the care you get is equal to the care you give. I think that even though patients are sick, in pain, having to deal with dx's, etc....most are willing to treat the staff well, and understand that if they need something that is not pressing...they follow up with "when you have time."
I personally have a issue with taking that to mean "when you get around to it." I provide EXCELLENT service, (as far as I know), and would rather go get what someone needs right away, versus having to remember to come back in 20 mins....besides, I'm a little slow to begin with.
Remember the reason that we are there, folks. We nurse because we care. If we didn't, why are we here? I will rue the day that I'm a patient, and I know the kind of service that I would expect....however, if I can still get up with a walker and go get some water....I'll probably do that myself, to relieve the burden.
off to work.....and spend the night listening to moonbeam conversations, and women who want breakfast at 2AM....